Member Services Assistant
Are you a detail-oriented, customer-focused professional looking for a flexible, part-time role? British Wool is seeking a Member Services Assistant for a one-year fixed-term contract to cover maternity leave, starting 2nd June 2025.
Based in Bradford (BD2 1AZ), this office-based role is 23 hours per week, Monday to Friday (ideally mornings, with flexibility on start time). You’ll play a vital role in our Member Engagement Team, ensuring member accounts are accurate, payments are processed smoothly, and providing excellent customer support via phone, email, and post
ApplySalary
£16K (FTE £25K)
1 Year Fixed Term (Maternity Cover)
Part Time
Location
Bradford
Hours
23 hours per week
Key Responsibilities
From answering calls and emails to managing member data and supporting special projects, every day will bring new challenges where your organisational and communication skills will shine.
- Responding to Member correspondence and queries by email, phone and post
- Maintain accurate member records in our system
- Create new member accounts and update existing ones
- Produce weekly reports and chase outstanding documents
- Support member engagement projects, including contacting Members to maximise wool intake
- Covering for the team during leave of sickness and assist with additional tasks as required
What We Are Looking For
- You must be able to delivery exceptional customer service and have a professional telephone manner, as least two years’ experience in a similar role
- GCSE English and Math’s, Grade 4/C or above
- Strong numerical accuracy and attention to detail
- Tech-savvy, with proficiency in Microsoft Excel and the ability to adapt to new systems
- A natural problem solver, with excellent communication skills, both written and verbal
- Highly organised, capable of prioritising tasks whilst working independently or as part of a team
- Have a proactive and optimistic outlook to all tasks and duties
- Successful applicant must be able to provide two employer references to support application
What’s in it for You?
- Salary – £16,060 (FTE £25,836)
- £1,500 bonus for full completion of the fixed term contract term, and meeting key performance targets, payable at the end of the contract
- Annual leave – 23 days holiday (plus statutory days, pro-rata)
- Auto Enrolment Pension – contributory pension scheme, employee 5% minimum, employer 3%
- Employee Assistance Program