Depot Administrator, Warehouse & Member Services Assistant
British Wool represents 30,000 members across the UK, collecting, grading and marketing wool on their behalf. We are committed to supporting farmers and ensuring their wool reaches markets effectively and efficiently.
We are now looking for an Depot Administrator, Warehouse & Member Services Assistant to join our Operations team at the Ashford depot. This is a permanent, variable hours position offering a varied and rewarding role within a supportive team.
ApplySalary
Competitive
Starting July
Full Time
Location
Ashford
Hours
Monday to Thursday 8:00am - 4:30pm and Friday 8:00am - 3:30pm
The Role
To support the effective day-to-day operation of the Ashford Depot through a combination of administration and warehouse duties, ensuring accurate processing of systems and depot activities.
In addition, the role will support the delivery of Member Services by acting as a key contact for producers, visiting Collection Centres (CCs), larger members and auction marts, and contributing to a high standard of member engagement and service delivery.
Depot Administration
- Resolve producer queries via telephone and in writing in a professional manner
- Accurately maintain and input data onto computerised systems (bespoke IT systems)
- Produce system reports and resolve discrepancies as required
- Complete daily stock movement inputting and support year-end stock take processes
- Maintain and document petty cash expenditure
- Book in producer and haulier deliveries
- Monitor office and warehouse supplies and raise purchase orders as required
- Assist the Depot Manager with new employee enrolment paperwork
- Provide general administrative support to the Depot Manager
- Arrange and maintain training records (e.g. Health & Safety, FLT, COSHH)
Warehouse Operations
- Assist with warehouse operations including weighing checks and the movement of wool to grading points and lanes
- Support loading, unloading and general handling of stock in line with safe working practices
- Maintain a clean, safe and organised warehouse environment
- Comply with all Health & Safety procedures and safe systems of work
Member Services
- Act as a point of contact for member and producer enquiries, handling calls professionally and efficiently
- Support delivery of Member Services activity in line with company standards
- Visit Collection Centres (CCs), larger members and auction marts as required
- Build and maintain effective working relationships with members
- Provide accurate information and guidance on company services and processes
- Identify and escalate member concerns or operational issues as appropriate
- Support communication and engagement initiatives with members
General Responsibilities
- Work collaboratively across depot operations and member services functions
- Manage workload effectively across both operational and external responsibilities
- Maintain effective communication with both reporting lines
- Carry out other duties commensurate with the role as required
What you’ll get
- Monday–Thursday 8:00am–4:30pm, Friday 8:00am–3:30pm
- No weekend or shift work
- 23 days holiday + bank holidays (rising to 28 days)
- Option to buy extra leave
- 6% employer pension contribution
- Cycle to work scheme
- A stable role in a long-established organisation
What we’re looking for
Skills & Abilities
- Accurate numerical and data entry skills with strong attention to detail (essential)
- Ability to prioritise workloads and follow established systems and processes
- Strong organisational skills with a proactive and enthusiastic approach
- Ability to work independently and as part of a team
- Strong work ethic with a focus on quality and high standards
- Excellent timekeeping and attendance
- Effective and professional communication skills
- Calm and structured approach to problem solving
Experience & Qualifications
- GCSE English and Maths (Grade C/4 or above) (essential)
- Current Counterbalance Forklift Truck Licence (essential)
- Minimum 3 years’ experience in a similar administration role (essential)
- Customer service experience/training
- Good IT skills including Microsoft Word and Excel (essential)
- Full UK driving licence (essential)
- A Levels or NVQ in Administration (desirable)
- Farming background or understanding of sheep farming (desirable)
Working Requirements
- The role involves a combination of office-based, warehouse and external working environments
- Physical duties will be required in line with warehouse operations
- Travel to Collection Centres, member sites and auction marts will be required
We are not engaging recruitment agencies for this vacancy. Unsolicited CV’s will not be accepted, and no agency fees will be payable.